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Medical Treatment Aids Unit

Medical treatment aids are medical equipment and consumables needed to provide treatment at home. The equipment is loaned to patients, and treatment must have been initiated through the specialist health service. Examples of equipment include CPAP machines, diabetes equipment, infusion pumps, feeding pumps, oxygen equipment and nebulisers. For electronic ordering: read more about the Medical Treatment Aids Unit.

Electronic ordering of consumables

Log in to helsenorge.no and complete the form

Patients who have been loaned diabetes equipment, cronopid pumps and equipment for coagulation testing (INR) can use electronic ordering. In time, we hope to offer electronic ordering to more patient groups.

Area of responsibility

The Medical Treatment Aids Unit (BHM) is responsible for medical equipment and consumables for home treatment in Sørlandet Hospital’s catchment area.

Collection of equipment

Equipment is issued after we have received and processed a form for the loan of medical treatment aids from a medical specialist or other approved healthcare provider.

Remember to order consumables 14 days before you run out. You can order consumables for up to three months at a time. The items you order will be sent by post.

Returning equipment

Equipment that is no longer in use must be returned to us.

If it is difficult to transport the equipment to us, please arrange for us to collect it. See contact information below.

Repairs and servicing

If borrowed equipment breaks down or needs servicing, this must be arranged through the Medical Treatment Aids Unit. Please contact us by phone. See contact information further down the page. If equipment failure causes your health to deteriorate rapidly, contact the out-of-hours medical service or the department treating you at Sørlandet Hospital. In an emergency, call 113.

Training

The department treating you is responsible for ensuring that you receive the necessary training before using the equipment. The Medical Treatment Aids Unit can answer questions and provide guidance on using equipment and choosing the right consumables. Questions about the treatment itself, such as changing settings, should be directed to your healthcare provider.

You are responsible for handling borrowed equipment properly so that it is not damaged. Follow the instructions for cleaning and necessary maintenance.

Contact us if you have questions about the equipment, if it develops a fault or if you need more consumables.

Contact

Phone

Kristiansand:

38 07 30 10

Phone hours: 08:00–11:15 and 12:15–15:00

Arendal:

37 07 52 90

Phone hours: 08:00–11:15 and 12:15–14:30

Postal address

PO Box 416 Lundsiden, 4604 Kristiansand

Email Sørlandet Hospital

postmottak@sshf.no

How to find us

Location

Kristiansand
Egsveien 100, Building 21 B

Equipment collection hours:
Monday–Friday: 08:00–15:30.

Map of the Medical Treatment Aids Unit in Kristiansand

Arendal
You will find us in the main building. BHM is on floor U, near the Medical Engineering Department.

Equipment collection hours:
Monday–Friday: 08:00–14:30.

Please note! Summer opening hours

Need technical assistance? Please call us first. Many issues can be resolved directly, or we can arrange a time to help you when you visit. This is particularly important for the Arendal office, which has fewer staff.

Arendal:Closed from 23 June to 14 July.

Kristiansand:Reduced staffing from weeks 26 to 31.

Need consumables? Order by phone and we will send them by regular post (to a post office in a shop).

 



En trebygning med et skilt på

Egsveien 100, Building 21B

Egsveien 100, Building 21B

Egsveien 100, 4615 Kristiansand

Find your way
Sørlandet sykehus Arendal sett fra luften.

Sørlandet Hospital Arendal

Sykehusveien 1

Sykehusveien 1, 4838 Arendal

Getting here

​You can reach our locations by public transport. Visit Agder public transport to find your route:akt.no

​You may be entitled to reimbursement of necessary expenses when travelling to and from your place of treatment.

You should generally use public transport, and you will have to pay a co-payment. To get reimbursed for travel expenses you have paid, you must complete a travel reimbursement form and send it toPatient travel.

Practical information

​At the hospital pharmacy in Arendal, you can fill prescriptions and buy pharmacy products.
You will find us on the ground floor of the main building, just inside the entrance.
Open weekdays from 08:30 to 16:00.

Arendal Hospital Pharmacy

Is your appointment inconvenient? If you receive your appointment letter digitally on helsenorge.no, you can now send a direct message to the department you are visiting if you need a new appointment time. You must be a registered user on helsenorge to access the service.
You can also contact the department where you have an appointment or call the switchboard at: 38 07 30 00
​

Children and young people are affected when someone in the family is ill and need to understand what is happening. You may be a patient yourself, a relative, or a parent of sick children with siblings. We at the hospital will help ensure that children and young people in your family are well cared for.

Children as relatives


​​Visiting hours may vary between departments and locations. Please check with the department where you have an appointment for more information.

See an overview of the hospital departments

General visiting hours:

Arendal:
17:00–19:00 on weekdays
14:00–16:00 and 18:00–19:00 on weekends and public holidays

Flekkefjord:
14:00–15:00 and 18:00–19:00
Maternity ward: 17:00–19:00 (siesta/no visitors: 14:00–16:00)

Kristiansand:
17:00–19:00 on weekdays
14:00–16:00 and 18:00–19:00 on weekends and public holidays

Postnatal ward: 16:00–18:00 every day for the newborn's healthy siblings.

​The patient library in Arendal is located in the basement of the main building. It is self-service and open around the clock. Here you can borrow books and read newspapers and magazines.

Many people wish to bring flowers when visiting a patient in hospital, but due to allergies and the risk of infection, several of our departments are flower-free. If you would like to bring the patient a gift, we appreciate you choosing something other than flowers.

Some patients are also allergic to perfume or perfumed creams. We ask you to take this into consideration.

Many patients and relatives wish to take photos/videos or blog during their time in hospital. This is of course permitted, as long as you respect the privacy of other patients and staff.

Here are a few tips on using social media for patients and relatives:

  • Be considerate of others. You must have consent if you want to take photos or videos of patients or staff. All patients are entitled to privacy while in hospital.
  • Parents/guardians decide whether you may take photos of children or publish photos of their children online. Parents should consider what is best for the child. When a child turns 12, their views must be given considerable weight. When a child turns 15, they decide for themselves whether they are comfortable being photographed and whether the photos may be published.
  • Remember that staff must also give permission if you want to publish photos you have taken of them.
  • You should remove content you have published if the person concerned asks you to. If someone has posted photos of you online without your permission, you can ask them to delete them. If they do not listen, you can contact: www.slettmeg.no.

Audio recording
It is not illegal to record conversations in which you participate for private use. However, publishing and sharing recordings requires the consent of the person you are speaking with. Secretly recording conversations in which you do not participate is illegal.

​Sometimes we need a room for rest and reflection. We have three such rooms available for you and your relatives. The rooms are open to everyone, regardless of outlook on life or faith.

In Arendal, the hospital's quiet room/chapel is in the basement of the main building. In Kristiansand, the room is on the ground floor of the main building, north entrance. Both rooms are open 24 hours a day. In Flekkefjord, the chapel is by the car park, to the left of the main entrance.

It is also possible to hold a memorial service in the chapel in the event of a death. Please contact the hospital chaplains to arrange this.

Eg Church in Kristiansand is open every weekday from 08:00 to 18:00 for those who would like a place for silence and reflection. Open from 10:00 to 18:00 on weekends.

Kiosk
The kiosk is located in the lobby on the 1st floor.

The kiosk sells items such as newspapers, magazines, fruit, chocolate, biscuits, ice cream, soft drinks, cards, flowers, some toiletries and various gifts.

You can also buy buns, chicken wraps, rolls, salads, calzone, panini and hot dogs.

Opening hours:
Monday–Friday: 07:00–21:00
Saturday and Sunday: 09:00–20:00

Parking at Sørlandet Hospital is subject to a fee Monday to Friday from 08:00 to 20:00. Everyone parking on the hospital grounds must follow the signs and instructions on the payment machines.

At the hospitals in Arendal and Kristiansand, you can pay for parking with EasyPark (mobile app) or by card at other locations. Check the signs for payment options and time limits.

At the hospital in Kristiansand, you can register your parking via the EasyPark app, at the machine where you park, or on the Flowbird website.

Register your payment online

Overview of parking areas at Eg in Kristiansand
 

At the hospital in Arendal, cameras read vehicles’ registration numbers when entering and leaving the parking garage through the Autopay service. Follow the signs and read the instructions.

Pay at the payment machine

If you have not created a profile onAutopay.io​, you can pay at the machine by the main entrance. Enter your vehicle’s registration number. You can pay by card.

Pay automatically

Register as a customer with your vehicle registration number and bank card at www.autopay.io. Once registered, you will be charged automatically every time you park in the garage.

At certain times, for example when there is a lot of snow, it can be difficult to find a parking space. We therefore recommend that you allow plenty of time.

For electric vehicles:

Electric vehicles are subject to a fee from the first hour.

Need to charge your car? Not all our hospital sites have charging stations, and those that do have a limited number. Therefore, you cannot count on being able to charge your car while you are inside as a patient or visitor. You can find all charging stations here:

All charging stations on one map - Norwegian EV Association​

Blood donors can park for free at the hospital.
For more information, contact the blood bank.


Parents/guardians of children (under 18) who are staying in hospital for more than 14 daysare entitled to free parking for the remainder of the child’s stay. This also applies if the child’s stay began at another hospital. Contact the hospital department for more information.

A valid disabled parking permit allows free parking in designated spaces
Contact the Service Desk to register your disabled parking permit. Vehicles displaying a disabled parking permit are exempt from time limits unless otherwise stated on the sign.

Parking for expectant mothers in Kristiansand
Parking is free for expectant mothers outside the Women’s Department at the hospital in Kristiansand. The maximum parking time is 2 hours.

The Service Desk in Arendal is right by the main entrance. You can ask questions here about your appointment at the hospital.

Opening hours:
Weekdays: 07:00–21:00.
Saturdays, Sundays and public holidays: 09:00–20:00.

Need someone to talk to? Our hospital chaplains have extensive experience supporting people in a variety of life situations. They meet you on your terms, regardless of your faith, beliefs or outlook on life. Hospital chaplains are available 24 hours a day, seven days a week, for patients, relatives and staff.

Would you like to get in touch? You can ask hospital staff for help or call the switchboard on 38 07 30 00.

The hospital chaplains can also put you in touch with other faith and belief communities.

If you need an interpreter, please notify the hospital well in advance of your appointment. The cost of the interpreter is covered by the health service.Helsenorge.no

Patients not fluent in Norwegian are entitled to an interpreter.Helsenorge.no/interpreter

All visitors can use the hospital’s free wireless internet.

Look for HSO-Gjest in your network list and follow the instructions to log in.

If you cannot find the network, you are in an area that has not yet been covered.

TEST VERSION
Machine-translated copy of sshf.no for testing only. Not official information.